At Stalwood Homes our focus is delivering your home move in ready and to your satisfaction. Our motto is “Building Quality without Compromise”. In the event items require additional attention please connect with our Customer Service Department and we will work together to address any questions or concerns. Our team is here to ensure you enjoy your purchase of a Stalwood Home!
Customer Service Team
Emergency Contacts
*Your plumber is identified in your manual however they all are available in an emergency
- Plumbing Macklin-Haig- Kim 613 921-3185
- Plumbing Zoelle- Troy Baron 905 396-7130
- Plumbing and Heating (Cobourg Condos Only) Stadtke 905 377-9214
- Plumbing Peterson Brian 905 376 2033
- Heating and Cooling Comfort Zone 905 377-9719
- Electrical A & M Electrical 905 885 6223
Emergency situations due to the failure of a municipal or any utility provided service are not covered under warranty, as they are beyond the builder's control.
Emergency Utility Contacts for New Homeowners
- Enbridge Gas 1-866-763-5427
- Hydro One 1-888-664-9376
- Lakefront Utilities- Hydro/Water 905-372-2193
- Municipality of Brighton-Susan Water 613-475-0670
- Township of Hamilton Water 905-342-2810
- Comfort Zone Hot Water Tank Rentals 905 377 9719
At the time of your Pre-Delivery Inspection you receive the Tarion Homeowner's Information Package. This booklet provides all of the information you will require with respect to your rights and responsibilities under the Ontario New Home Warranties Plan Act.
NOTE: It is important that each homeowner is aware of and understands their rights and responsibilities under the Warranty Act.
Register at myhome.tarion.com/hop/ Whether you own a newly built freehold home or a condominium unit, MyHome will help you stay on top of your warranty.
To Request Warranty Service
- First complete your 30-Day / Year-End Warranty Request Form
- Submit your completed form to both Stalwood Homes Warranty Service Office and Tarion*
- Our customer service team will then schedule your service appointment(s)
*Note: Tarion requires you to submit your form prior to your anniversary date. Forms can be found online at http://www.tarion.com.
MAINTAINING YOUR NEW HOME THROUGHOUT THE SEASONS
Your new home is the biggest investment of your life. It’s a place to make memories & cherish with your family & friends. As with anything precious in life, it comes with the responsibility of caring for it, maintaining it and protecting it from damage and misuse. The best way to go about it is to have a home maintenance calendar and stick to it rigorously. This will save you expensive home repairs and inconveniences. Here are some seasonal home maintenance tips to get you started. https://www.tarion.com/homeowners/your-warranty-coverage/maintaining-your-new-home
Spring
March
- Replace furnace filter
- Check air ducts, remove covers and vacuum dust from vents;
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Check attic, basement and crawl spaces for leaks or moisture
- Check sump pump (if installed) for discharge
- Clean humidifier and check for condensation and proper humidity levels
- Remove snow and ice from overhang and vents
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
April
- Check eavestroughs and downspouts for debris
- Replace furnace filter
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Clean humidifier and check for condensation and proper humidity levels
- Inspect basement or crawl spaces for leaks or moisture
- Check roof for loose or cracked shingles
- Check driveways and walks for frost damage
- Inspect water heater for leaks
- Turn on exterior water supply
- Plan landscaping to avoid soil settlement and water ponding
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
May
- Inspect fences
- Check caulking around windows and doors for air or water leaks
- Lubricate weatherstripping
- Check exterior finishes for signs of deterioration (peeling paint, loose siding, cracks)
- Check windows and screens are operating properly
- Test septic system and clean filter annually
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
Summer
June
- Check air conditioning to see if properly functioning
- Check condition of roof shingles, flashing and chimney caps are sealed properly
- Check sheds for wear and tear or damages
- Check garage and garage door tracks for deterioration and lubricate bearings
- Check sealing around windows and doors for air or water leaks
- Test septic system and clean if necessary
- Fertilize lawn
- Inspect water heater for leaks
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
July
- Air out damp basements on dry, sunny days
- Replace furnance filter
- Clean air conditioner
- Check or clean exhaust fans
- Check water heater for leaks
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
August
- Clean or replace air conditioner filter
- Air out damp basements on dry, sunny days
- Inspect driveways and walks for chipping or cracks
- Inspect doors and locks for proper closure and locking
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
Fall
September
- Check exterior finishes for signs of deterioration (peeling paint, loose siding, cracks)
- Check garage door tracks and lubricate bearings
- Check caulking around windows and doors for air and water leaks
- Seed the lawn
- Inspect fireplace and chimney dampers, clean if necessary
- Check basement or crawl spaces for leaks or moisture
- Have humidifier, furnace and (heat recovery ventilator) HRV serviced
- Clean and test clothes dryer vent
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
October
- Check windows and screens for cracks or separations
- Drain exterior water lines & use shut offs
- Check roof including shingles and flashing and ensure vents are sealed properly
- Check weather stripping for damage or wear
- Check sealing around windows and doors for air or water leaks
- Test septic system and clean if necessary
- Winterize landscaping and remove leaves
- Replace furnace filter
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Clean water heater
- Shut off exterior water supply
- Check eavestroughs and downspouts for debris
- Clean humidifier and check for condensation and proper humidity levels
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
November
- Check attic, basement and crawl spaces for leaks or moisture
- Inspect floor drains to ensure trap is filled with water
- Replace furnace filter
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Check for condensation and humidity
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
Winter
December
- Check air ducts for debris and clean if necessary
- Check for excessive snow on roof and arrange for removal if necessary
- Clean or replace furnace filter
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Clean humidifier and check for condensation and proper humidity levels
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
January
- Clean or replace furnace filter
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Check furnace fan belt for wear or looseness
- Check water heater for leaks
- Check or clean exhaust fans
- Clean humidifier and check for condensation and proper humidity levels
- Remove snow and ice from roof overhang/vents
- Check and reset ground fault circuit interrupter (GFCI)
- Test smoke alarms and carbon monoxide detectors
February
- Clean or replace furnace filter
- Check and clean the heat recovery ventilator (HRV); wash or replace the filter;
- Check and ensure air intakes and exhausts are clear of snow
- Remove snow and ice from roof overhang/vents
- Check and reset ground fault circuit interrupter (GFCI)